About the Author:

Ahmed Giwa is a water utility leader with more than 20 years of experience across North America, Africa, Europe, and the Middle East. His work focuses on customer service, Non-Revenue Water reduction, metering, water and wastewater operations, and GIS. He is dedicated to delivering practical, innovative solutions that improve utility performance, enhance operational efficiency, and strengthen long-term infrastructure resilience by connecting data, people, technology, and field operations.